Workforce Group Recruitment For Graduate Contact Center Agent

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Workforce Group Vacancy For Graduate Contact Center Agent

Workforce group – Our client, is currently recruiting suitably and qualified candidates for the position below:

Job Title: Contact Center Agent
Location: Lagos (Island and Mainland)

Job Descriptions

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He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs clarify information; research every issue and providing solutions. Meet personal/team qualitative and quantitative targets. Seize opportunities to upsell products when they arise.

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Requirements

Must be Fluent in English and one other Language 1-3 years’ experience working in a related job role. Must be resident in Lagos. HND/B.Sc in any discipline. Must not be more than 27 years old. Excellent spoken English with impressive interpersonal skills

Remuneration
Attractive Basic pay and other benefits

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 30th April, 2019.

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