The Amalgamated Union of App-Based Transporters of Nigeria (AUATON), Lagos State Council, has directed its members to boycott inDrive, a ride-hailing platform, over alleged security risks and exploitative fare policies.
Announcing the decision in Lagos on Wednesday, AUATON’s Public Relations Officer, Mr. Steven Iwindoye, accused inDrive of failing to protect its drivers and exposing them to robbery and murder.
According to Iwindoye, inDrive’s weak rider verification system allows criminals to pose as passengers and attack unsuspecting drivers.
“InDrive’s failure to implement a robust security system has cost many drivers their lives. Criminals can easily access the platform, posing a serious threat to our members,” he stated.
He suggested that if inDrive cross-checked its riders against the union’s driver database, many tragic incidents could have been avoided.
Iwindoye also criticised the platform’s business model, which allows passengers to set their fares, often at rates too low for drivers to sustain their businesses.
“Fuel costs, vehicle maintenance, and other expenses have skyrocketed, yet inDrive allows passengers to dictate fares that barely cover our costs. We are being exploited, and we refuse to continue under such a system,” he added.
AUATON claimed that some riders negotiate fares down by as much as 50 per cent, worsening drivers’ financial struggles.
In response, the union laid out several demands for inDrive, including:
A thorough verification system for both riders and drivers to enhance security.
A fairer fare structure that reflects rising transportation costs.
A responsive support system to address drivers’ concerns in real-time.
Recognition of drivers’ rights and fair treatment within the platform.
AUATON noted that until the conditions are met, it has ordered all its members to stop accepting rides from inDrive, a move expected to disrupt the platform’s operations in Lagos.
“We call on the government and relevant regulatory agencies to intervene and ensure that inDrive operates transparently and safely,” Iwindoye said.
He reaffirmed the union’s commitment to improving working conditions and ensuring the safety of drivers.
He said, “InDrive must acknowledge that we are the backbone of their business. Without drivers, there is no inDrive. We will not return until they prioritise our safety, dignity, and well-being.”
Reacting, inDrive’s Africa Public Relations Manager, Lineo Thakhisi, defended the company’s model, describing it as fair and transparent.
“Unlike traditional ride-hailing models, inDrive allows drivers to set their own fares and negotiate directly with passengers. This ensures that drivers have greater control over their earnings,” she said.
Thakhisi also noted that inDrive offers the lowest commission rates in Nigeria, which allows drivers to retain more of their earnings compared to competitors.
On security concerns, she stated that the platform has safety features in place, including trip verification measures, emergency assistance options, and a robust rating system.
“We continuously assess and enhance these security measures to ensure a safer experience for all users,” she added.
She encouraged drivers to express their concerns through official channels and stressed that collaboration was key to improving the platform.
“We are open to constructive dialogue with drivers and unions. Our commitment remains to work closely with stakeholders to enhance security, improve driver earnings, and create a more supportive environment for all.”
